HALF&HALF shop. Distance selling of products regulations

  1. Terms and conditions
    1. Seller – Independent Entrepreneur M.N. Gladkoborodova (OGRNIP 314784725400321), performing distance selling of products on the internet on their own behalf.
      Customer — a natural person who has an intention to order, purchase the products and further use the Products solely for their personal, family or home needs, not related to performing income generating activities.
      Receiver – a natural person or a legal entity or individual entrepreneur, that is authorised by the Customer to receive the Products, ordered on behalf of the Customer.
      Website https://halfand.co/ - a set of related web pages on the internet, where the Customer can familiarise themselves with information on the Products with all the details on the effective price for the Products in Russian rubles, and also where the Customers can place an order and confirm Delivery. Our website may be down for maintenance works at nighttime, causing the website unavailable at that time.
      Website https://money.yandex.ru/ - a set of related web pages of the Seller's partner on the Internet, where the Customer can place an order and confirm Delivery.
      Order made by the means of distance selling or Order – an offer, made to the Seller by the Customer through an order form, provided by the Seller to the Customer, for purchasing the Products, selected through the website https://halfand.co/ and listed for sale by the Seller on the aforementioned website and delivery of the selected Products to the specified address.
      Order Confirmation – corresponding message, sent to the e-mail address of the Customer by the Seller after the the Products were successfully paid by the Customer.
      Delivery of the Products, ordered by the means of distance selling, or Delivery - services, rendered by Delivery Agent, associated with transporting the Products to the corresponding address and placing of Products at the Customer’s or Receiver’s disposal.
      Delivery Agent - a third party, providing delivery services to the Customer or the Receiver, guided by the contract with the Seller. Pickup Point option - a service of preparing the Products ready for pickup and collection by the Customer or by the Receiver.
      Pickup Point -a location, at which the Customer can collect their order in case of choosing the Pickup Point option.
  2. General Conditions
    1. The Seller’s work is governed by the Russian Civil Code, Federal law No 2300-1 of 07.02.1992 «On protection of consumer’s rights», Russian Federation Government Decree No 612 of 27.09.2007 «On approval of distance selling regulations», Federal law No 152-FZ of 27.07.2016 «On Information, Information Technologies and the Protection of Information» and other applicable acts.
    2. Products on offer as according to their description on the website https://halfand.co/ together with the following Regulations constitute an offer to public at large, according to article 426, 435, 437 of the Russian Civil Code.
    3. The Customer has the right to conclude a contract with the Seller solely by means of accepting the terms of the public offer according to the meaning of p. 2.2 of these Regulations.
    4. If a person agrees to follow the terms, set out in these Regulations, they have the right to conclude a retail sales agreement with the Seller, regarding an item of the Products, described on the website https://halfand.co/. In the event, that a person disagrees with the present Regulations, this constitutes grounds for conclusion of the retail sales agreement with said person not taking place.
    5. According to p. 3, article 438, article 493 of the Russian Civil Code and p. 20 of Distance selling regulations, set out by Russian government decree No 612 of 27.09.2007, conclusion of the retail sales agreement between the Customer and the Seller regarding an item of the Products, described on the website https://halfand.co/, offered for sale through the website by the Seller and added to the Order by the Customer, under the rules, set out by the present Regulations, shall be effective since the moment of receiving by the Customer of the Order confirmation, containing amongst other things a Seller’s confirmation of payment for the Products, made by the Customer.
    6. The products ownership is transferred from the Seller to the Customer upon the Confirmation of the order. All risks of accidental loss or damage of the Products are transferred to the Customer from the Seller upon placing of the Products at the Customer’s or the Receiver’s disposal by the Delivery Agent or at the location of Pickup Point in case of choosing the Pickup Point option.
    7. The Seller lists a limited line of Products for distance selling. Information on said limitations will be provided to the Customer by the Seller through the website https://halfand.co/, when the Customer will be placing the Order.
    8. The Seller reserves the rights to make changes to the present Regulations at any time. The Seller shall inform the Customers about the changes by publishing a modified version of Regulations on the website https://halfand.co/.
    9. The prices of the Products, as well as for the Delivery and the Pickup Point option shall be expressed in Russian Rubles.
  3. Placement of an Order
    1. The Order placement is performed by the Customer themselves on the website https://halfand.co/.
    2. When placing the Order, it will be necessary for the Customer to fill out all requires fields of the form, offered by the Seller.
    3. By paying for the Products and the Delivery or the Pickup Point option, the Customer accepts all terms of the present Regulations.
    4. Cost of the Delivery or the Pickup Point option shall be paid by the Customer at the same time with payment for the Products.
    5. The retail sales agreement offer for the Products shall be effective until the Products are available for order by means of the website https://halfand.co/.
    6. In the event the Product, for which the Seller issued the Order Confirmation, is out of stock in the amount, stipulated in the Order, the Seller shall inform the Customer and offer them a choice of options:
      - to wait until the unavailable item will be back in stock for an amount of time, that will be provided by the Seller when informing the Customer about the Product being out of stock, while receive the rest of the Order on the date, confirmed previously;
      - to wait for the out-of-stock Product to come together with the rest of the Order on a new date, provided by the Seller when informing the Customer about the Product being out of stock;
      - to have the out-of-stock Product replaced by a similar Product of the same price with a different ID. In case if the price for the similar Product is exceeding the price for the out-of-stock Product, the Client shall pay the remaining cost to make up the difference. In case if the price for the similar Product is exceeding the price for the out-of-stock Product, the Seller shall reimburse the Client price difference;
      - to reject the out-of-stock Product, receive a refund for the out-of-stock Product within 10 (ten) days, starting from the date, when the Client has presented the required demand and receive the rest of the Order on the previously confirmed date;
      - cancel the whole Order and receive full refund for the whole Order within 10 (ten) days, starting from the date, when the Client has presented the required demand.
    7. In the event the Product, constituting part of the Order, that has been confirmed by the Seller, isn’t available in required amount at the Seller’s warehouse and at the same time this Product is no longer delivered (in particular, due to the Product being no longer part of products, offered by the Seller), the Seller shall inform the Customer of the current situation and offer them a choice of options:
      - reject the out-of-stock Product, receive a refund for the out-of-stock Product within 10 (ten) days, starting from the date, when the Customer has presented the required demand and receive the rest of the Order on the previously confirmed date;
      - cancel the whole Order and receive full refund for the whole Order within 10 (ten) days, starting from the date, when the Customer has presented the required demand.
    8. When placing the Order, that includes the Delivery option, it will be necessary for the Customer to submit the exact delivery address on the corresponding page of the website https://halfand.co/.
    9. To have the Order placed, the Customer has to make sure that all other involved parties, e.g. the Receiver, are aware of the present Regulations and Data protection Guidelines, published on the website https://halfand.co/ and obtain those parties’ agreement to comply with the Guidelines and Regulations.
  4. Payment for Product and Services
    1. The Customer can fulfil their obligations to pay for the Products and the Delivery or the Pickup Point option by means of making a prepayment through https://money.yandex.ru/ by using a card, cash or using a card at the Pickup Point or with cash upon receive in case of courier delivery.
    2. All the prices for all Product items, offered on the Seller’s website https://halfand.co/ are for reference purposes only. The exact prices for each Product item, as well as the cost of the Delivery and the Pickup Point option, payable to the Seller, shall be set upon placement of the Order by the Customer by means of the website https://halfand.co/.
    3. The Customer and the Seller hereby mutually agree, that the Seller shall not provide a VAT-invoice to the Customer upon disposal of products (works, services), which complies with the Tax Code of the Russian Federation (article 143, p.1, part3 article 169 of the Tax Code of the Russian Federation).
  5. Delivery and Pickup
    1. Conditions of the Products Delivery, including period and cost of the Delivery are set by the Seller for each Customer individually, considering remoteness of delivery address and Products measurements and shall be brought to the Customer’s knowledge upon placement of the Order on the website https://halfand.co/.
    2. The Products shall be delivered to the Customer to the address, at date and time, coordinated between the Customer and the Delivery Agent. The Customer shall receive a provisional electronic message to their phone or e-mail about the Order status, awaiting at Pickup Point or the exact time of delivery.
    3. The Seller informs the Customer that the Delivery services are rendered to the Customer by a third party at Seller’s option, e.g. OOO Tsentr-Direct, OGRN 1147746842990, TIN 7727839948, RRC: 772701001, address: office 3, 120 Tchetcherskiy proezd, Moscow 117042 and IE Krotkov Artyom Leonidovich, OGRNIP 314503116900050, TIN 503112369959, address: 3.s Domozhirovskiy pereulok, Noginsk, Noginskiy rayon, Moskovskaya oblast 142405
      1. The Seller reserves the right to change the agent, rendering delivery services, at any time. The Seller shall inform the Customer about the changes by publishing modified version of this Regulations on the website https://halfand.co/.
    4. In the event the Customer or the Receiver isn’t present at the coordinated time, date and address, employees of the Delivery Agent shall wait for 10 (ten) minutes and then leave.
    5. Non-delivery of the Product to the Customer or the Receiver due to their fault (in particular, due to the Customer’s or the Receiver’s absence at delivery address at coordinated time and date, or in case those specified people refuse to present their identity documents) shall constitute the Customer’s rejection of the Product in the context of and under terms of p. 7.1.1 of present Regulations. In this case all subsequent Deliveries will be held in new periods, coordinated with the Seller, after the Customer pays new Delivery cost.
    6. The Product Delivery is rendered by the Seller around Russia under the terms, specified on the website https://halfand.co/, in the Delivery section.
    7. Pickup Point option conditions, including its cost, are set by the Seller for each Customer individually, considering remoteness of delivery address and Products’ measurements and shall be brought to the Customer’s knowledge upon placement of the Order on the website https://halfand.co/.
    8. The Customer will be able to collect the Product after commencement of time and date, specified upon placing the Order or after receiving of the Product status ready notice at a at a Pickup Point, specified by the Customer using the list of Pickup Point at the Seller’s website.
    9. If the Product was not claimed by the Customer or other person, specified by the Customer as the Receiver when placing of the Order, within one day, the Order shall be rendered null and the amount paid for it - refunded to the Customer under the conditions, set out in section 7 of the present Regulations.
  6. Acceptance of the Product
    1. The Delivered Product shall be accepted by the Customer or the Receiver according to the number of items in the package at the moment of placing of the Product at the Customer’s or the Receiver’s disposal. To accept the Product, it will be necessary for the Customer or the Receiver to check the number of items and package integrity. If no complaints shall arise, the Customer or the Receiver will sign a corresponding Product acceptance document, leaving no notes. Should there be any complaints, it will be necessary to make an appropriate note in the document of acceptance.
    2. The Customer receives following information, in writing, in Russian language, at the moment of the Delivery or the Pickup:
      - Order Confirmation, containing a list of all ordered Products and prices, expressed in rubles;
      - information regarding Product’s basic user properties;
      - information regarding warranty period, if applicable;
      - terms and regulations of successful and safe use of the Product;
      - information regarding location (address), brand name (name) of the Seller, location of company, authorised by manufacturer to accept claims from customers and performing repair and technical maintenance of the Products; for imported Products: name of the country of origin of the Product, information on selling regulations for the Product and conditions of purchase, information regarding parties, rendering the Delivery of the Product, information which is the subject matter of p.p. 21 and 32 of Distance selling regulations, issued by Russian Government Decree No 612 of 27.09.2007;
      - request for the Delivery, confirming Product acceptance according to the number of items at the moment of placement of the Product at the Customer’s or the Receiver’s disposal by the Delivery Agent and signing of the Product acceptance document by thereof.
    3. To avoid cases of fraud and(or) abuse upon accepting of the paid Product by the Customer or the Receiver, the aforementioned have to show documents, confirming their identity and in addition - a document, confirming related authority of Receiver. In addition, the employee of the Delivery Agent has the right to request the Customer or the Receiver name the last four digits of the card, used to pay for the Product. The Seller has the right to request from the Customer a secret confirmation code, used by them to authorise card payment procedure, receiver by the Customer from the card-issuing bank. The Seller shall guarantee discretion and protection of the Customer’s and the Receiver’s personal data and provide, that the same shall be guaranteed by any third parties involved (section 13 of the present Regulations).
  7. Rejection of nonconforming Product
    1. The Customer has the right to reject the nonconforming Product within the following period:
      1. At any time before the Product was placed at the Customer’s or the Receiver’s disposal.
        In case the Customer has rejected the prepaid Product before it was transferred to them, the Seller shall refund full cost of the Product and the Delivery to the Customer no later than 10 (ten) days starting from submitting by the Customer appropriate demand. In such a case if the Customer has rejected the Product before it was transferred from the Seller’s warehouse to the Delivery Agent, the Seller shall not deduct cost of return delivery of the Product from the Customer to the Seller out of the amount, refunded for the Order. If the Customer rejected the Product after it was transferred from the Seller’s warehouse to the Delivery Agent, the Seller has the right to deduct cost of return delivery of the Product from the Customer to the Seller out of the amount, refunded for the Order, in case if return delivery will be rendered by the Delivery Agent.
      2. Within 7 (seven) days after the Product was placed at the Customer’s or the Receiver’s disposal. In case of full or partial Product rejection after it has been placed at the Customer’s disposal, the Seller shall refund previously paid cost of the Product to the Customer no later than 10 (ten) days, starting from the date of placing appropriate demand and receiving of the Product (p. 7.5 of present Regulations). In such a case the Seller has the right to deduct cost of return delivery of the Product from the Customer to the Seller out of the amount, refunded for the Order, in case if return delivery will be rendered by the Delivery Agent.
    2. Rejection of the Product by the Customer can be made by means of sending a request to the e-mail, specified in section 12 of the present Regulations.
    3. Product of proper quality can be rejected in case if it is unused and holds the same appearance (marketable state) and user properties, if the Product’s packaging has all original parts, if the document, confirming the purchase or other display, confirming the purchase of the Product from the Seller is in place. In addition, the Seller has the right to request that the Customer takes pictures of the Product from different angles to make sure that all the aforementioned conditions are met. The pictures have to meet the following technical specifications: .JPG file format, minimum 2 MP resolution camera, file size no less than 400 kb and no more than 10 Mb.
    4. The Customer shall return the Product, that the Customer rejected and wants to receive refund for the cost of the Product, to the Seller. Event of return of the Product shall be confirmed by the return document, signed by the Seller or the Delivery Agent and the Customer.
    5. In the event if return delivery of the returned Product is rendered by the Seller’s Delivery Agent, the Customer has to place the Product at the Delivery Agent’s disposal strictly in full package, the same way as it was delivered.
    6. In the even if return delivery of the returned Product is rendered by the Seller’s Delivery Agent, the Customer, when transferring the Product shall follow the Delivery Agent employees directions, including letting the employee give the Product a check and sign a Product return document with the Customer. In case the Customer fails to follow the aforementioned requirements, the Delivery Agent employee has the right to refuse return delivery of the returned Product to the Customer.
    7. The decision regarding the refunding to the Customer of the previously paid cost of the returned Product of proper quality shall be made by the Seller after the Product will be checked up by the Seller itself. Should the check up demonstrate any damage or signs of use of the returned Product, the Seller has the right, depending on wear-out rate of the Product, to refund its cost after deducting the cost of wear-out or completely refuse the Customer refund of the paid cost of the Product.
    8. In the event that after checking the returned Product up, the Seller makes a decision to refuse the refund of the cost of the Product of proper quality, the Seller shall pick up the Product from the Store of the Seller, where the check up was rendered, by their own means. The Product, that the Customer is supposed to pick up by their own means, shall be kept in the Seller’s store during 30 days net, starting from the date, when the Seller has decided to refuse refund of the previously paid cost of the Product. At the end of aforementioned storage period, the Product shall be disposed by the Seller’s efforts. Storage and disposal might be charged separately. More information can be given by phone, the number specified in section 12 of the present Regulations.
    9. In the event the amount, previously paid for the Order, was paid by the Customer via money transfer, any bank or other related fees, paid by the Customer in that regard shall not be reimbursed by the Seller.
    10. Return method of the amount paid for the Order shall be determined in accordance with the initial payment method. Therefore, if the Product was paid for with a card, in case of the following rejection of the Product, the amount paid shall be refunded to the same Customer’s card account.
    11. The Customer does not have the right to reject the Product of proper condition, that has specific properties, if the aforementioned Product can only be used by the Customer, that is purchasing it.
  8. Return of the nonconforming Product
    1. The Customer, who bought the nonconforming Product, if this wasn’t covered by the Seller, has the right to claim their demands to the Seller in regards to the nonconforming properties of the Product within warranty period for the Product or within 2 weeks from the moment of purchase, if warranty period is not provided for.
    2. The Customer who has purchased the nonconforming Product, if this was not covered by the Seller, has the right to make one of the following demands of their choosing:
      - to remove the defects of the Product free of charge or to reimburse the expenses of correcting them by the Customer or by a third party;
      - to reduce the retail price in proportion;
      - to replace with a Product of a similar brand (model, ID number) or with a same product of a different brand (model, ID number) with the retail price recalculated accordingly.
      - to refuse to perform the contract for sale of the Product and demand a refund of the amount, paid for the Order.
    3. The Customer shall return nonconforming Product to the Seller upon demand and at Seller’s expense.
    4. In the event the Customer intends to reject the nonconforming Product, the Customer shall inform the Seller about that by one of the ways, specified in p. 10.3 of present Regulations.
    5. In the event of the Customer’s rejection of the nonconforming Product, the Seller has the right to run a quality check of the Product. The Customer has the right to participate in the quality check. Should there be any disputes regarding the causes, inducing deficiencies in the Product, the Seller has the right to render examination of the product at their expense. Should that examination confirm that product deficiencies came as a result of the Product misuse, there will be no refund of the paid amount to the Customer. Shall it be established, based on the examination results, that product deficiencies did not come about due to the Customer’s fault, the Seller shall refund the cost of the Product and cost of the Delivery to the Customer.
  9. Product quality assurance
    1. The Seller shall be held responsible for any defects, discovered in the Product within warranty period.
    2. Product warranty period starts from the moment the Product is placed at the Customer’s or the Receiver’s disposal.
    3. Information about the Product warranty periods, service life period, shelf life, if applicable, is available on the Website and shall be further given to the Customer.
    4. Any demands, claimed by the Customer after warranty period has run out, shall be addressed in compliance with the laws of the Russian Federation.
    5. Shall there be found any defects of the Product, not covered by warranty period or service life period, the Customer has the right to enter a claim for product defects within a reasonable period, but within 2 (two) years, starting from the day the Product was placed at the Customer’s or the Receiver’s disposal.
  10. Customer’s claims
    1. Should the Customer have any claims regarding amount, stock, quality, package contents or packaging of the Product transferred, the Customer shall inform the Seller about these claims in the manner and within the time period, specified by the laws of the Russian Federation.
    2. In compliance with the article 22 of the Russian Federation law No 2300-1 «On protection of consumer’s rights», the Customer’s demands regarding reduction of the product purchase price in proportion, refund for the Product rectification expenses by the Customer or a third party, refund of the amount paid for the Product, as well as demands regarding compensation for losses, caused to the Customer as a result of sale of the nonconforming Product or providing inappropriate information about the Product, shall be satisfied by the Seller within 10 (ten) days, starting from the day of claiming the corresponding demand, subject to return to the Seller of the Product, that is the subject matter of the claim. The Seller shall send a reply to the claim to the Customer to the provided address.
    3. The Seller receives the Customer’s claim by one of the following ways at the Customer’s choice:
      - via phone call from the Customer by the phone number, specified in section 12 of the present Regulations;
      - by sending the claim via e-mail to the Seller’s address, specified in section 12 of the present Regulations.
  11. Personal data. Confidential information
    1. The Customer and the Seller hereby mutually consent and are informed, that their personal data, submitted upon placing and receiving the Order, shall be processed by the Seller and(or) other persons on behalf of the Seller with or without automated equipment use, by the following means (but not limited to): collection, recording, classifying, accumulation, storage, detailing (update, change), extraction, use, transfer (distribution, submission, access), cross-border transfer, depersonalisation, blocking, deletion, destruction of personal data in order to fulfil the Order and to further exercise legal rights and obligations of the Customer and the Seller, related to the Order. Present agreement is effective until the purpose of data processing is achieved. The Customer and the Seller may withdraw present consent before time by sending a request to the Seller’s address, however in some cases this might cause the Order impossible to fulfil and(or) to exercise the Customer’s and the Seller’s legal rights and obligations, related to the Order.
    2. Personal data processing is performed by the Seller in compliance with the Federal law of the RF «On personal data» No152-FZ of 27.07.2006, other applicable acts of the Russian Federation and in accordance with Provision on personal data processing and protection, published on the website https://halfand.co/. In particular, when processing personal data of the Customer and the Receiver, the Seller shall take all necessary legal, managerial and technical measures to protect personal data from unauthorised or accidental access, destruction, change, blocking, copying, submission, distribution.
    3. The Seller shall protect confidentiality of any information, related to the Customer and(or) the Receiver, that the Seller receives in connection to placement and rendering of the Order, with the except of the information in public domain. The Seller shall take all reasonable measure to protect confidential information in compliance with the requirements of Federal Law No 149-FZ of 27.07.2016 «On Information, Information Technologies and the Protection of Information».
  12. Seller Information
    Gladkoborodova Marina Nikolaevna
    OGRNIP 314784725400321, TIN 860405879654.
    e-mail: hey@halfand.co
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